Florida A&M University
2008 - 2009 Accident and Sickness Insurance Plan

 

this plan has been developed just for the students
enrolled at Florida A&M University

Why should I consider this insurance?           Enrollment form                        need more assistance? 

  frequently asked questions

 

 

 

 

 

 

 

2008 - 2009 Student Health Insurance Plan

           

Frequently Asked Questions

brochure and enrollment information

1. Am I eligible to enroll and how do I enroll in the plan?
2. What does the policy cover and is there a deductible?
3. How much does the plan cost?
4. How do I pay?
5. What coverage periods are available?
6. Can I enroll after the Effective Date and are the premiums pro-rated?
7. Can I purchase this plan for the spring semester only?
8. If I elect to enroll by Fall and Spring/Summer semesters, will I receive notification to re- enroll for continuous coverage?
9. What happens if I do not re-enroll during the 14 day grace period?
10. Will I receive a receipt?
11. Will I receive an identification card?
12. Will I receive a copy of the policy?
13. Can I get a refund?
14. Does the plan provide maternity benefits?
15. Does the plan cover pre-existing conditions?
16. Where to go for medical care and does the plan include deductibles and co-pays?
17. Does the plan pay for prescriptions?
18. Can I choose any physician and hospital?
19. Does the plan include a Preferred Provider Organization Network?
20. Has the company received my premium payment?
21. How do I verify coverage?
22. How do I file a claim?
23. How do I check the status of my claim?
24. How do I get another identification card?
25. If I purchase the annual coverage and graduate in December 2008 or May 2009, will I be covered through the August 16, 2009?
26. What should I do if my student health center is closed or I am away from school?
27. Does the plan cover health related conditions when I am out of the country?
28. How do I know if my particular illness or injuries covered?
29. Is pre-certification of hospital admissions required?
30.Does the insurance plan include a dental benefit and Discount Prescription, Dental & Vision Discount  Plan?
31. Does the insurance plan include an Emergency Room Expense Benefit?
 

Need additional assistance?

 

Many students and their dependents will require health care at some time during the school year. 

You should consider this insurance if:

  Pyou currently do not have any health insurance,

  Pyou have health insurance but it has a deducible and/or co-payments that will leave you paying out-of-pocket expenses

  Pyou have health insurance but it is a PPO, HMO or other insurance plan that has coverage restrictions. Check your policy concerning ....

(1) need for medical care away from your local network, such as when you are at school and 

(2) the maximum age for coverage

 

This insurance policy is endorsed by Florida A & M University for the Eligible Students and their Eligible Dependents. Many students and their dependents will require health care at some time during the school year. The University recommends that you take a look at this plan and give it serious consideration.

 

 

Information for Florida A & M University students concerning the 2008-2009

Student Insurance Plan

1. How do I enroll in the plan?

      You are eligible for coverage if you are a student enrolled at Florida A & M University and:

      1. Are an Domestic Undergraduate or Graduate Student taking 6 or more credit hours, or

      2. Eligible Dependents of Insured students can also purchase coverage.

      See brochure for more details.

Complete the enrollment form and mail for each coverage period. Coverage may be purchased prior to the effective date with coverage beginning on the effective date of coverage purchased.

Students may initially enroll themselves and their dependents for coverage up to 14 days after the start of the Fall, Spring, or Summer coverage periods to avoid a lapse of coverage.

The brochure and enrollment form may be obtained from the University or by contacting the Servicing Agency by:

Servicing Agency: Health Benefit Concepts, Inc.

Telephone: 800-463-2317

E-mail: al@hbcstudent.com

click for brochure        click for enrollment form 

 These are pdf file which has been created by Adobe. All downloadable information on this site is in the Adobe PDF File format. To view this file you will need to have the Adobe Acrobat Reader plug-in installed on your computer. Get the free Adobe Acrobat Reader plug-in here: www.adobe.com/products/acrobat/readstep2.html

back to FAQ

2. What does the policy cover and is there a deductible?

Basic Plan: The Basic Plan provides benefits for 80% of the Usual & Customary Charges incurred by an Insured Person for a loss due to a covered Injury or Sickness up to the maximum of $50,000 for each covered Injury or Sickness. There is a $50 deductible for each Injury or Sickness

See Schedule of Benefits for Covered Medical Expenses and Limitations

           

3. How much does the plan cost?

The premiums depend upon the length of coverage and the number of Insureds. The premiums are affordable and your acceptance is guaranteed.

Basic Plan

Annual

8-17-08
to
8-16-09

Fall

8-17-08
to
1-2-09

Spring/Summer

1-3-09
to
8-16-09

Summer

5-7-09
to
8-16-09

Student

$  595

$  232 $ 375 $168
Spouse

$2785

$1082 $1759 $786
Each Child

$1391

$  540 $ 879 $393

The brochure and enrollment form may be obtained from the Florida A&M University Student Health services or by contacting the agent by:

Servicing Agency: Health Benefit Concepts, Inc.

Telephone: 800-463-2317

E-mail: al@hbcstudent.com

 

On-line Enrollment www.gmsouthwest.com

]]]click for brochure        


]]]click for enrollment form

These are pdf files which have been created by Adobe. All downloadable information on this site is in the Adobe PDF File format. To view this file you will need to have the Adobe Acrobat Reader plug-in installed on your computer. Get the free Adobe Acrobat Reader plug-in here: www.adobe.com/products/acrobat/readstep2.html

back to FAQ

 

4. How do I pay?

Make check or money order payable to Nationwide Life Insurance Company in US dollars or refer to the Charge Card Authorization to charge your premiums to Visa or Master Card. Mail the enrollment card along with premium payment to:

            GM-Southwest

            PO Box 6000

            Frisco, TX  7503

 

You may also enroll by faxing the enrollment form by credit card payment to 972.377.2469 attention enrollment department.

5. What coverage periods are available?

The plan may be purchased for the following coverage periods during the 2008-09 policy period:

2007-08 Coverage Period
Annual 08-17-08 to 08-16-09
Fall 08-17-08 to 01-02-09
Spring/Summer 01-03-09 to 08-16-09
Summer 05-07-09 to 08-16-09

back to FAQ

6. Can I enroll after the Effective Date and are the premiums pro-rated?

Yes, including:

1) Adding a new spouse or dependent child (within 31 days of marriage, birth or adoption)

2) Loss of coverage under another plan due to ineligibility (within 31 days of loss of eligibility)

3) New or Transfer Student (within 31 days of date of enrollment at FAMU)

Premiums are not pro-rated. Please note the premiums are charged by coverage period. If you enroll after a coverage period has begun, you must still pay the full premium. There is no provision in the policy for "pro-rating" of premiums.

  More information is available by contacting: 

GM-Southwest by:

            Toll-free:          800-550-4870 option 2

            Website:         www.gmsouthwest.com

 

7. Can I purchase this plan for the spring semester only?

No. See number 5 for coverage period options.

 

8. If I elect to enroll by Fall and Spring/Summer semesters, will I receive notification to re-enroll for continuous coverage?

No. It is the Insured's responsibility for timely payments during the 14 day grace period to re-enroll and maintain continuous coverage.

back to FAQ

9. What happens if I do not re-enroll during the 14 day grace period?

If the premium is not paid within the 14 day grace period, coverage will lapse at the end of the coverage period. If premium is subsequently paid, a new effective date of coverage will be established.

 

10. Will I receive a receipt?

No. Your canceled check or credit card statement is your receipt and proof of coverage.

back to FAQ

 

11. Will I receive an identification card?

Yes. The identification card is attached to the brochure.

Identification Cards may be printed www.gmsouthwest.com or contact:

GM-Southwest by:

            Toll-free:          800-550-4870 option 2

            Website:         www.gmsouthwest.com

 

 

12. Will I receive a copy of the policy?

No. The Master Policy is on file at the University. No individual policies will be issued.

      In the event of a claim dispute, the Master Policy will prevail. Please retain the brochure as it outlines the provisions of coverage.

       

13. Can I get a refund?

No. The only situations that allow for a refund are if the insured enters or becomes active in the armed services of any country. Then the company will issue a pro-rata refund for the period not covered by the policy. No refunds are available if a claim has been paid.

back to FAQ

 

14. Does the plan provide maternity benefits?

Yes. Maternity is treated as any other illness.

 

15. Does the plan cover pre-existing conditions?

Pre-existing Conditions means any condition which manifested itself in such a manner as would cause an ordinary prudent person to seek medical advice, diagnosis, care or treatment for which medical advice, diagnosis, care or treatment was recommended or received within 12 months immediately prior to the Insured's Effective Date under this policy.

Pre-existing Conditions will apply for the first 12 months, except for individuals who have been continuously insured under the school's student insurance policy for at least 12 consecutive months. Credit will be given for the time the Insured was covered under s similar plan if the previous coverage was continuous to a date not more than 63 days prior to the Insured's Effective Date under this policy.

 

back to FAQ

16. Where to go for Medical Care and does the plan include deductibles and co-pays?

You are able to chose any physician or hospital. The plan requires a Student Health Center Referral for services outside the FAMU Student Health Services.

The Plan Deductible is $50 for Each Injury or Sickness

There are some limitations as outlined under the Schedule of Medical Expense Benefits

Please see brochure for more details..

 

17. Does the plan pay for prescriptions?

Yes. When you require prescribed medicines, We pay the 50% of Usual & Customary Charges up to a maximum benefit of $500 per policy year.

18. Can I choose any physician and hospital?

Yes. You are able to choose any physician and hospital.

 

19. Does the plan include a Preferred Provider Organization Network?

     Yes, the plan uses the Beech Street PPO network. A list of physicians and hospitals is available at www.beechstreet.com  or by calling 1-800-877-1444

         

20. Has the company received my premium payment?

    Receipt of premium can be verified by contacting: 

GM-Southwest by:

            Toll-free:          800-550-4870 option 2

            Website:       www.gmsouthwest.com

 

back to FAQ

21. How do I verify coverage?

Verification of coverage may be obtained by contacting

            GM-Southwest by:

            Toll-free:          800-550-4870 option 2

            Website:     www.gmsouthwest.com

 

 

22. How do I file a claim?

In the event of Injury or Sickness, student should:

1. Report to the Student Health Service or Infirmary for treatment, or when not in school, to their Physician or Hospital. 

2. Mail to the address below all medical and hospital bills along with the patient's name and insured student's name, address, social security number and the name of the university under which the student is insured.

A company claim form is not required for filing a claim.

3. File claim within 30 days of Injury or first treatment for a Sickness. Bills should be received by the company within 90 days of service. Bill submitted after one year will not be considered for payment except in the absence of legal capacity.

             Direct all Claim and/or Customer Service Inquiries to:

                        Consolidated Health Plans
                        2077 Roosevelt Avenue
                        Springfield, MA  01104

                       Telephone:       800-633-7867

                        Website:          www.consolidatedhealthplan.com

 

 

23. How do I check the status of my claim?

Status of the claim may be obtained by contacting:

            Consolidated Health Plans by:

            Toll-free:          800-633-7867

            Website:           www.consolidatedhealthplan.com

back to FAQ

24. How do I get another identification card?

                    ID cards may be obtained by contacting

Consolidated Health Plans by:
Toll-free: 800-633-7867
Website: http://www.firststudent.com

www.consolidatedhealthplan.com


 

An identification card i attached to the brochure and may be obtained by contacting:    

                      

GM-Southwest by:

            Toll-free:          800-550-4870 option 2  

            Website:      www.gmsouthwest.com

 

25. If I purchase the annual coverage and graduate in December 2008 or May 2009, will I be covered through August 16, 2009?

Yes. Coverage will terminate on the last day of the period for which premium has been paid, (August 16, 2009)

 

26. What should I do if my student health center is closed or I am away from school?

      You are covered anywhere in the word, 24-hours a day. You should consult a medical professional and follow his or her advice.

      .                        Consolidated Health Plans by:

                  Toll-free:          800-633-7867

                  Website:        www.consolidatedhealthplan.com    

               

27. Does the plan cover health related conditions when I am out of the country?

Yes. The plan provides coverage 24-hours a day anywhere in the world.

Through participation in the Florida A&M University insurance plan, each Insured Person is provided international assistance services through MEDEX Assistance  Corporation. Services include assistance with language barriers, sending emergency messages, maintaining contact with family and your personal physician back home.  

    MEDEX Assistance Corporation

    9515 Deereco Road, 4th Floor

    Timonium, MD  21093

    800-537-2029

These Traveler's Assistance Services are not affiliated with or insured by Nationwide Life Insurance Company.

 

28. How do I know if a particular illness or injury is covered?

Refer to the Medical Benefits Schedule in your brochure to determine covered and Covered Service. You should also review the Exclusions section of the brochure and the definitions of Pre-existing conditions and Elective Surgery & Elective Treatment to understand what conditions are not covered.

If you have any questions, please contact:

            Consolidated Health Plans by:

            Toll-free:          800-633-7867

            Website:           www.consolidatedhealthplan.com

 


 

back to FAQ

29. Is pre-certification of hospital admissions required?

Yes. GM-Southwest should be notified for All Hospital Confinements prior to admission.

1. Pre-Notification of Medical non-Emergency Hospitalization: The patient, Physician or Hospital should telephone 1-800-550-4870 option 1 at least five working days prior to the planned admission.

2. Notification of Medical Emergency Admission: The patient, patient's representative, Physician or Hospital should telephone 1-800-550-4870 option 1 within two working days of the admission to provide notification of any admission due to Medical Emergency.

GM-Southwest is open for Pre-Admission Notification calls from 8:00 am to 6:00 pm CST. Monday through Friday. Calls may be left on the Customer Service Department's voice mail after hours by calling 1-800-550-4870 option 1.

Important: Failure to follow the notification procedures will not affect benefits otherwise payable under the policy; however, pre-notification is not a guarantee that benefits will be paid.

 

30. Does the insurance plan include a dental benefit and Discount Prescription, Dental & Vision      Discount  Plan?

The plan includes a dental benefit only for injury to sound natural teeth in the amount of the Usual & Customary charge at $200 maximum.

The WellDyneRx Family Best Price Program is included in the plan.

WellDyneRx FAMILY BEST PRICE

PROGRAM     Prescriptions – Dental – Vision

Prescription Discount Plan

The WellDyneRx Best Price Card is an easy way to help your members receive all their prescription drug needs with no monthly fees or administrative charges. WellDyneRx participants and their family can obtain savings of up to 60% on drug prices through our nationwide network of over 50,000 pharmacies, including major chains and community pharmacies. In addition your members can receive savings up to 10 to 50% on all their dental and visions needs. Actual savings may vary depending on the type of service and the provider used.

 See our list of Pharmacies, save more and enjoy the convenience of home delivery on your medications by enrolling at www.welldynerx.com

 Dental Discount Plan

The dental discount plan offers significantly reduced fees saving members an average of 20% to 50% off of almost all General Dentists’ and Specialists’ standard fees. Members get access to nearly 70,000 credentialed DenteMax dentists nationwide. The dental discount plan is not insurance, which keeps it simple and more convenient.

 To find a provider please go to www.dentemax.com or call 800-752-1547, then simply present your card at a participating provider to receive your discount.

 Vision Discount Plan

The vision discount plan offers members a 10% to 50% savings when purchasing eyewear or receiving eye care at participating OUTLOOK Vision providers. Discounts are offered on eye exams, prescription glasses, sun glasses, contact lenses (mail order program available) and on surgical procedures (including PRK and LASIK) where available. Members receive the discounts at over 11,000 national and regional vision care centers. Our vision care provider network is one of the most comprehensive in the United States and includes ophthalmologists, optometrists, independent optical centers and national chain locations.

 To find a provider please go online to www.outlookvision.com  or call 800-342-7188, then simply present your card at a participating provider to receive your discount.

 

31. Does the insurance plan include an Emergency Room Expense Benefit?

Yes. The Emergency Room Expense Benefit is paid under the Outpatient Miscellaneous Benefit of $1,500 maximum benefit.

 

If you are unable to find your question and answer, assistance with other inquiries may be obtained by contacting the servicing agency:

Servicing Agency: Health Benefit Concepts, Inc.

E-mail: al@hbcstudent.com

Telephone: 1-800-463-2317     If the lines are busy, your call will be routed to voice mail. Please leave your name, telephone number and brief message. All calls will be returned in the order received, so please do not call repeatedly.

back to FAQ

Complete the following form:

Name:               

E-mail:   

If you prefer to be contacted by phone -telephone with area code:

                         Type of Assistance needed: 

If you are requesting a brochure or enrollment form, please provide your address:
Street or Post Office Box:

City:   State: Zip Code:

Message:

 

 

 

 

The Master Policy on file at the University contains all of the provisions, limitations, exclusions and qualification of your insurance benefits, some of which may not be included in this Frequently Asked Questions. If any discrepancy exists between this Frequently Asked Questions and the Master Policy, the Master Policy will govern and control the payments of benefits. Master Policy #903108.